Privacy Policy

The short version

• We collect only what the app needs to work: your sign-in details and the records you enter.
• We never collect your location, and the app has no camera or microphone access. There are no ads, no analytics SDKs and no tracking.
• Everything a family records about a worker is visible to that worker.
• We don't sell personal data or use it for advertising.

What we collect

• Email address: for signing in (families, and workers who choose email). A worker can also join with an invite code alone, with no email. Liwan never asks for a phone number.
• Name: the names entered for the household, its members and its staff. With Sign in with Apple, Apple may share your name and an email address, which can be Apple's private relay address.
• The records you enter: staff profiles (role, nationality, language, start date, salary, rest day), pay slips and their confirmations or disputes, leave and rest days, document types and expiry dates, tasks and replies, and an optional profile photo chosen from the photo library. Liwan doesn't store scans or photos of documents.
• Purchase history: whether the household has an active Liwan Plus subscription, verified with Apple or Google. We never see card details.
• A push notification token, if you allow notifications, so that reminders and pay-slip updates reach your phone.

All of it is used only to run the app, and is linked to your account.

What we never collect

• Location. The location permission isn't in the app at all.
• Camera or microphone access.
• Advertising identifiers, or any data used to track you across apps and websites.
• Analytics or usage profiling. There are no analytics or advertising SDKs in the app.
• Attendance, clock-in times, ratings or private notes about a worker.

Who can see what

• The family (household admins) sees its own household's records.
• A worker sees only her or his own records, and sees everything recorded about her or him.
• No household can see another household's data. These rules are enforced in the database, not only in the app.
• A confirmed pay slip is locked. Neither side can change it afterwards.

Companies that process data for us

• Supabase: hosting, database, sign-in and file storage. Region: to be confirmed before launch.
• Apple and Google: Sign in with Apple, and subscriptions bought through the App Store and Google Play.
• Expo: delivers push notifications to your phone.
• Anthropic (Claude): translates the text of a task, and a worker's written reply, between Arabic and the worker's language. Only the text to be translated is sent.

We share personal data with no one else, unless the law requires it.

How long we keep it

• Records are kept for as long as the household uses Liwan.
• When a family deletes its account, the household and its records are deleted. Each worker keeps a copy of her or his own pay history.
• When a worker deletes her or his account, the family keeps the pay slips that worker confirmed, with the worker's name, as its proof of payment.
• Deleting an account doesn't cancel a subscription. That is done in the App Store or Google Play.

Your choices and rights

• Export: a worker can export her or his own records at any time, including after leaving the household. A family can export the household's records in Settings.
• Delete: either side can delete their account in the app's settings.
• Correct: you can edit the records you entered. A confirmed pay slip is corrected by issuing a new one, so the history stays intact.
• Ask: write to hello@getliwan.com to ask what we hold about you, or to object to how it is used.

We handle personal data in line with Kuwait's Data Privacy Protection Regulation (CITRA) and the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

Children

Liwan is for adults who employ household staff or work as household staff. It isn't directed at children, and we don't knowingly collect data from anyone under 18.

This website

This website uses no cookies, no analytics and no third-party scripts, and its fonts are served from our own domain. Invite pages read the invite code in your browser only; the page doesn't send it to us or to anyone else. As with any website, our hosting provider (Cloudflare) processes IP addresses in order to deliver pages.

Changes to this policy

If this policy changes we'll update the date at the top, and tell you in the app when the change is significant.

Contact

Rahma Health LLC · hello@getliwan.com